The @school Parent Portal offers parents and guardians real time access to their child’s information at school – assessments, attendance school activities, class activities. The Parent Portal is an easy to use communications tool that allows parents to take a more active role in their child’s education.
Parent(s)/guardian(s) who have a user name and password. Each parent/guardian is issued
with their own logon and password.
Only parents/guardians at schools using the eTAP student management system can access
@school. The school must also purchase the @school module of eTAP.
Firstly, you will need to complete a form from the school agreeing to the @school terms and conditions and giving the school authority to send you logon and password details to an email address. It is very important to choose an email address no-one else has access to. Once you have signed the form the school will give you logon/password details in person or via the email address.
Almost any computer with an Internet connection can access the Portal. Make sure you are using a recent version of the most common internet browsers – eg Internet Explorer, Firefox, Safari.
If you have your User ID and email address, click on the ‘forgotten your password’ hyperlink and type these into the fields. If your email address is registered against the User ID in the school database an email will be sent to you which will contain your password.
If you do not receive an email within 10 minutes, please contact the school.
It is important to write down your User ID in a safe, accessible place as this cannot to changed. If you have forgotten your User ID you will need to contact the school either in person or using the email address registered for your User ID. The school will provide you with the User ID in person or return email you the logon details.
Yes, click on the ‘Change password/email details’ at left when you first log into @school. This will update the records held at the school. If you want to change your email details but cannot log into @school you will need to visit the school office in person and change your registration details.
For security reasons, you will be locked out of @school if an incorrect password is entered 10 times in a row. If you get a ‘locked out’ message you will not be able to logon until the next day. Try again then.
If you are having trouble accessing the website, please ensure you are using the correct
username and password and that you are using the correct URL: http://www.atschool.co.nz
Firstly, try to access other web sites through your browser. Go to a site you do not often visit. If the site does not appear, there is a problem with your internet connection.
If you can access the login page ‐always try the following first:
If your web browser settings for privacy and security are set high, you may not be able to view the Portal information. Check your security settings under "Tools" and "Internet Options" and change them to default or normal settings.
Your web browser, may be remembering an incorrect password attempt in the background and this may need to be cleared. Close all web‐browser windows open on your computer and open the browser again fresh. This will often solve the problem.
The school cannot provide technical support for home computer problems. If the problem persists, please contact the computer manufacturer's technical support services or a local support provider.
**Please do not contact the school office or technology department for technical support questions regarding your home computer.